QRyde Featured in Article on CDC.gov

QRyde Featured in Article on CDC.gov

The fact that transportation is a well-known barrier to providing proper healthcare, especially in rural communities, is no new piece of information. At QRyde, we work day in and day out with rural clients to help them increase their transportation services by use of technology.

KVCAP – Kennebec Valley Community Action Program, of Somerset, and Kennebec Counties in the state of Maine is a prefect example of those barriers as they (along with sister organization PENQUIS, of Penobscot, Piscataquis and Knox, counties) cover around 60% of rural Maine. The bulk of the driving for KVCAP is done by a 93-person volunteer driver pool. How do they organize, schedule, and safely complete over 1,400 rides per day, to people with medical and social service appointments throughout the vast state? They use QRyde – and since they began using our software in February of 2019, their operational costs decrease by 15% in just one year!

Click here to read the full article about KVCAP and their success converting from paper and pencil to QRyde for Communities Software and accompanying apps.

PHT Receives FTA Accelerating Innovative Mobility Grant to Pilot Artificial Intelligence-Based Dispatch System in Rural SD

PHT Receives FTA Accelerating Innovative Mobility Grant to Pilot Artificial Intelligence-Based Dispatch System in Rural SD

Prairie Hills Transit (PHT), a CTAA member serving 15 rural communities in western South Dakota, has received the Accelerating Innovative Mobility grant from the FTA to automate its paratransit dispatch system using Artificial Intelligence (AI) technology. The system will collect real-time field data to replace most radio communication, allowing PHT to manage more rides with the same number of dispatchers and decrease costs.

PHT is currently implementing services to enhance the experience for its riders to allow bookings via apps and web portals. PHT is also deploying electronic fare cards for its riders to allow contactless payment on its vehicles with a complete backend accounting system. The new technology to automate dispatch using an AI approach will allow PHT to provide a superlative consumer experience similar to ride hailing companies. The technology will provide customers with real-time ride notifications via text or voice based on real-time changes from the field. The technology platform will rebuild routes dynamically based on passenger pickup and arrivals, available driver slack, real time GPS information and make data driven decisions to notify existing customers of route changes in near real-time. The technology will offer on-demand rides using available seats on its routes to all riders in the community, a customer experience similar to that offered by ride hailing companies.

“We are very excited to offer this new technology to our customers”, said Barb Cline, PHT Executive Director and CTAA Board Member. “Now more than ever it’s extremely important to enable our riders, parents and family members, as well as our managed healthcare contracts, to have immediate access to technology.”

PHT has partnered with QRyde, a transportation technology company, to develop and implement this technology. PHT believes the technology will allow the system to expand its services in the region. The AI-based dispatch system using QRyde technology can be extended to other transit agencies across the region in South Dakota and beyond to enhance customer experience for riders of public transit.