Penn Highlands Healthcare selected HBSS’s QRyde software through an RFP process to coordinate rides with regional transportation providers. The QRyde technology allows residents, facilities, and caregivers to identify available seats with each transportation provider, coordinate schedules and costs, and lets the user determine the transportation service that best fits their needs – improving the presence of Penn Highlands in the community.
Since the pilot began in late October 2020, nearly 800 rides have been provided using the service covering 20,000 miles total. The service area covers 13 counties and 8,250 square miles.
The QRyde mobile app and web portal will give communities and their members even more ways to request a ride for all residents through local transportation providers and TNCs.
Special safety precautions are being taken by the transit providers to protect both patients and drivers during the COVID-19 pandemic. All passengers are pre-screened when they book their trip over the phone, the number of passengers per vehicle is being limited, and every vehicle is being regularly sanitized. In addition, special accommodations are made for patients who have tested positive for the virus.
The Executive Office of Health and Human Services in Massachusetts proposed the consolidation of brokerage service areas providing non-emergency HST into three larger service areas. Beginning July 1st, 2021, Montachusett Regional Transit Authority (MART) and the Greater Attleboro-Taunton Regional Transit Authority (GATRA) will operate the Human Services Transportation (HST) brokerage in western, northeastern and southeastern Massachusetts. MART will operate regions 1 and 2 and GATRA will operate in area 3.
Using the QRyde software, MART and GATRA will manage ride coordination services to provide NEMT transportation using over 300 transportation providers in the entire state. The QRyde platform will allow consumers, brokers and transportation providers to seamlessly co-ordinate rides and communicate using mobile apps, web portals and AI based algorithms. HBSS is excited to provide a statewide solution and partner with both MART and GATRA to provide efficient transportation utilizing existing transportation assets.
We would like to show our appreciation for Prairie Hills Transit’s founder (and longtime HBSS partner), Barbara Cline, who was recently inducted into the South Dakota Transportation Hall of Honor. The award aims to recognize those who have made a “lasting valuable or unique contribution to South Dakota’s air, highway, public transit, or rail transportation system,” according to the South Dakota Department of Transportation.
“It was quite a surprise,” Cline said. “We’re making headway into statewide recognition for the role that transit plays within the community and the importance of the service that we provide.”