Penn Highlands Healthcare selected HBSS’s QRyde software through an RFP process to coordinate rides with regional transportation providers. The QRyde technology allows residents, facilities, and caregivers to identify available seats with each transportation provider, coordinate schedules and costs, and lets the user determine the transportation service that best fits their needs – improving the presence of Penn Highlands in the community.
Since the pilot began in late October 2020, nearly 800 rides have been provided using the service covering 20,000 miles total. The service area covers 13 counties and 8,250 square miles.
The QRyde mobile app and web portal will give communities and their members even more ways to request a ride for all residents through local transportation providers and TNCs.
Special safety precautions are being taken by the transit providers to protect both patients and drivers during the COVID-19 pandemic. All passengers are pre-screened when they book their trip over the phone, the number of passengers per vehicle is being limited, and every vehicle is being regularly sanitized. In addition, special accommodations are made for patients who have tested positive for the virus.
The Executive Office of Health and Human Services in Massachusetts proposed the consolidation of brokerage service areas providing non-emergency HST into three larger service areas. Beginning July 1st, 2021, Montachusett Regional Transit Authority (MART) and the Greater Attleboro-Taunton Regional Transit Authority (GATRA) will operate the Human Services Transportation (HST) brokerage in western, northeastern and southeastern Massachusetts. MART will operate regions 1 and 2 and GATRA will operate in area 3.
Using the QRyde software, MART and GATRA will manage ride coordination services to provide NEMT transportation using over 300 transportation providers in the entire state. The QRyde platform will allow consumers, brokers and transportation providers to seamlessly co-ordinate rides and communicate using mobile apps, web portals and AI based algorithms. HBSS is excited to provide a statewide solution and partner with both MART and GATRA to provide efficient transportation utilizing existing transportation assets.
We would like to show our appreciation for Prairie Hills Transit’s founder (and longtime HBSS partner), Barbara Cline, who was recently inducted into the South Dakota Transportation Hall of Honor. The award aims to recognize those who have made a “lasting valuable or unique contribution to South Dakota’s air, highway, public transit, or rail transportation system,” according to the South Dakota Department of Transportation.
“It was quite a surprise,” Cline said. “We’re making headway into statewide recognition for the role that transit plays within the community and the importance of the service that we provide.”
The City of Chelsea, MA is offering food deliveries and assistance for anyone experiencing financial hardship and under quarantine. Residents who have tested positive for COVID-19 or anyone else who is quarantining are eligible to receive a box of assorted veggies, fruit and other healthy groceries.
QRyde coordinates food pickup and drop off Monday through Friday. Deliveries are booked electronically by the City using the QRyde Community Portal. Drivers pick up prepacked food boxes from a central location (pictured), and deliver it to families using the route provided on their mobile app. When the driver approaches the drop-off location, the recipient receives an Interactive Voice Response (IVR) and SMS. To ensure safety for drivers and recipients, all deliveries are contact free. Drivers also use their mobile app to document the drop-off by taking a photo of the delivery.
QRyde is also used to determine the number of boxes to be delivered based on the family size. On an average day, 30-80 boxes of food are delivered to those in need, with some days exceeding 100 boxes. Since the City began utilizing QRyde, the program’s efficiency has risen by up to 83%. QRyde’s scheduling platform reduced the number of vehicles necessary from 2-6 vehicles to just 1-2. This lowers operating costs for the City as well as reduces the carbon footprint of the program.
The COVID-19 pandemic has hit the public transportation sector particularly hard. HBSS is committed to helping our partners and neighbors get through this pandemic as safely as possible. We are proud to announce the Federal Transit Administration (FTA) has awarded three of our partner organizations with Public Transportation COVID-19 Research Demonstration Grants.
The Georgia Department of Transportation will receive funding to develop a contactless payment system with QRyde that will allow riders to pay for trips using the Internet or a mobile app, enhancing safety, improving the rider experience and encouraging regional coordination to make transit more accessible to all Georgians during the COVID-19 public health emergency.
The Montachusett Regional Transit Authority in Massachusetts will receive funding to implement a multi-provider, integrated, app-based electronic system for booking and paying for on-demand paratransit through QRyde. The QRyde system will help institutions such as healthcare providers and employers to improve managed transportation and reduce dependence on call centers, dispatch and billing.
The Mississippi Band of Choctaw Indians (Choctaw Transit) will receive funding to deploy QRyde contactless payments to address safety concerns for Choctaw Transit drivers, riders and administration during the COVID-19 public health emergency and to enhance mobility and access to public transportation for tribal communities. The funding will also be used to deploy innovative solutions in equipment, cleaning and disinfection supplies.