MART and QRyde Kickoff Workforce Transportation Services

MART and QRyde Kickoff Workforce Transportation Services

On May 7th, the Montachusett Regional Transit Authority (MART) and its technology consultant – HBSS Connect Corp, jointly announced the expansion of workforce transportation in five communities: Sterling, Shirley, Bolton, Ayer and Lancaster, as well as the Devens Enterprise Zone.  “We are initiating new microtransit services with QRyde technology supplied by HBSS Connect Corp”, stated Bruno Fisher, Deputy Administrator at MART, “which we will deploy to expand our prior success with microtransit in Fitchburg to other communities in our service area.” 

HBSS Connect Corp is headquartered in Lowell, Massachusetts, where it developed its proprietary “brokered transportation technology”, called QRyde.  Previously in 2020, MART utilized the QRyde technology in a pilot microtransit project in Fitchburg which was highly successful.  HBSS President and CEO, Himanshu Bhatnagar stated, “Our mission is to implement door-to-door transportation at public transit prices.”  The QRyde technology is used to schedule riders to be picked up at home and taken to their destination using existing transportation resources (providers) that have open seats.  “This model has proven successful for employers, employees and other groups seeking transportation”, Bhatnagar said.

The grant funded pilot program will officially kickoff on Friday – May 7, 2021 at 11AM at an event to be held at Devens at the Hilton Garden Inn.  Senator Jamie Eldridge (D – Middlesex and Worcester) will deliver keynote remarks. The event is also expected to be attended by several regional employers and several local Councils on Aging, as well as elected officials and representatives from each of the five communities.  In addition, representatives from MART and HBSS will present a brief program on the planned expansion of services and the goals of the program.  This program will be used to provide transportation supports to the workforce of the Montachusett and Devens region.

The implementation will be rolled out using an app for personal use, in addition to a call center. “All parties will be trained and supported during this rollout.  It is expected to be operational over the next several months” Fisher stated. This project is a collaboration to raise the effectiveness of the existing shuttle and van services already operated or managed by MART and is funded through a competitive grant awarded to MART by the MassDOT. It is intended to assist employers, employees and local Councils on Aging to provide transportation to work.  Bhatnagar said, “Working with MART again will be a great assist to the region’s workforce transportation needs.”

QRyde partners with Medica to Provide Technology Platform for Transportation in Minnesota

QRyde partners with Medica to Provide Technology Platform for Transportation in Minnesota

We’d like to give a big QRyde welcome to our newest transportation partner, Medica of Minnesota. Their previous system made it difficult to set limits constraints when setting up transportation for members. Manual processes being subject to potential human error made it difficult to process the vast number of requests for transportation – with QRyde software, they are now able to rely on artificial intelligence to streamline rules and policies allowing them to process more approved claims in order to scale their business and provide the services their members need.

Medica’s dashboard includes a combination of our out of the box products like authorized trip booking, ranked vendor selection, and automated distribution via our vendor portal. Along with QRyde reports, IVR, and our member/consumer portal. In addition, we customized an FTP system for their more urban Minneapolis providers in order to provide on-time trip data, as well as adapting our transportation system in order to accommodate scheduling interpreters for non-English speakers at their medical appointments.

In their first full month of operation, they’ve processed over 19K trips. For more information about Medica, please visit their website.

Penn Highlands Healthcare Provides Affordable Rides in Rural Pennsylvania Through QRyde

Penn Highlands Healthcare Provides Affordable Rides in Rural Pennsylvania Through QRyde

Penn Highlands Healthcare selected HBSS’s QRyde software through an RFP process to coordinate rides with regional transportation providers. The QRyde technology allows residents, facilities, and caregivers to identify available seats with each transportation provider, coordinate schedules and costs, and lets the user determine the transportation service that best fits their needs – improving the presence of Penn Highlands in the community.

Since the pilot began in late October 2020, nearly 800 rides have been provided using the service covering 20,000 miles total. The service area covers 13 counties and 8,250 square miles.

The QRyde mobile app and web portal will give communities and their members even more ways to request a ride for all residents through local transportation providers and TNCs.

Special safety precautions are being taken by the transit providers to protect both patients and drivers during the COVID-19 pandemic. All passengers are pre-screened when they book their trip over the phone, the number of passengers per vehicle is being limited, and every vehicle is being regularly sanitized. In addition, special accommodations are made for patients who have tested positive for the virus.

Brokerage Service Areas Consolidate in Massachusetts and will Utilize QRyde to Coordinate Rides for the Entire State

Brokerage Service Areas Consolidate in Massachusetts and will Utilize QRyde to Coordinate Rides for the Entire State

The Executive Office of Health and Human Services in Massachusetts proposed the consolidation of brokerage service areas providing non-emergency HST into three larger service areas. Beginning July 1st, 2021, Montachusett Regional Transit Authority (MART) and the Greater Attleboro-Taunton Regional Transit Authority (GATRA) will operate the Human Services Transportation (HST) brokerage in western, northeastern and southeastern Massachusetts. MART will operate regions 1 and 2 and GATRA will operate in area 3.

Using the QRyde software, MART and GATRA will manage ride coordination services to provide NEMT transportation using over 300 transportation providers in the entire state. The QRyde platform will allow consumers, brokers and transportation providers to seamlessly co-ordinate rides and communicate using mobile apps, web portals and AI based algorithms. HBSS is excited to provide a statewide solution and partner with both MART and GATRA to provide efficient transportation utilizing existing transportation assets.

HBSS Partner Recognized For Service in Western South Dakota

HBSS Partner Recognized For Service in Western South Dakota

We would like to show our appreciation for Prairie Hills Transit’s founder (and longtime HBSS partner), Barbara Cline, who was recently inducted into the South Dakota Transportation Hall of Honor. The award aims to recognize those who have made a “lasting valuable or unique contribution to South Dakota’s air, highway, public transit, or rail transportation system,” according to the South Dakota Department of Transportation. 

“It was quite a surprise,” Cline said. “We’re making headway into statewide recognition for the role that transit plays within the community and the importance of the service that we provide.”

Congratulations on this achievement, Barbara!