QRyde Featured in Article on CDC.gov

QRyde Featured in Article on CDC.gov

The fact that transportation is a well-known barrier to providing proper healthcare, especially in rural communities, is no new piece of information. At QRyde, we work day in and day out with rural clients to help them increase their transportation services by use of technology.

KVCAP – Kennebec Valley Community Action Program, of Somerset, and Kennebec Counties in the state of Maine is a prefect example of those barriers as they (along with sister organization PENQUIS, of Penobscot, Piscataquis and Knox, counties) cover around 60% of rural Maine. The bulk of the driving for KVCAP is done by a 93-person volunteer driver pool. How do they organize, schedule, and safely complete over 1,400 rides per day, to people with medical and social service appointments throughout the vast state? They use QRyde – and since they began using our software in February of 2019, their operational costs decrease by 15% in just one year!

Click here to read the full article about KVCAP and their success converting from paper and pencil to QRyde for Communities Software and accompanying apps.

PHT Receives FTA Accelerating Innovative Mobility Grant to Pilot Artificial Intelligence-Based Dispatch System in Rural SD

PHT Receives FTA Accelerating Innovative Mobility Grant to Pilot Artificial Intelligence-Based Dispatch System in Rural SD

Prairie Hills Transit (PHT), a CTAA member serving 15 rural communities in western South Dakota, has received the Accelerating Innovative Mobility grant from the FTA to automate its paratransit dispatch system using Artificial Intelligence (AI) technology. The system will collect real-time field data to replace most radio communication, allowing PHT to manage more rides with the same number of dispatchers and decrease costs.

PHT is currently implementing services to enhance the experience for its riders to allow bookings via apps and web portals. PHT is also deploying electronic fare cards for its riders to allow contactless payment on its vehicles with a complete backend accounting system. The new technology to automate dispatch using an AI approach will allow PHT to provide a superlative consumer experience similar to ride hailing companies. The technology will provide customers with real-time ride notifications via text or voice based on real-time changes from the field. The technology platform will rebuild routes dynamically based on passenger pickup and arrivals, available driver slack, real time GPS information and make data driven decisions to notify existing customers of route changes in near real-time. The technology will offer on-demand rides using available seats on its routes to all riders in the community, a customer experience similar to that offered by ride hailing companies.

“We are very excited to offer this new technology to our customers”, said Barb Cline, PHT Executive Director and CTAA Board Member. “Now more than ever it’s extremely important to enable our riders, parents and family members, as well as our managed healthcare contracts, to have immediate access to technology.”

PHT has partnered with QRyde, a transportation technology company, to develop and implement this technology. PHT believes the technology will allow the system to expand its services in the region. The AI-based dispatch system using QRyde technology can be extended to other transit agencies across the region in South Dakota and beyond to enhance customer experience for riders of public transit.

Self-Sustainable Transportation Service in Fitchburg, MA

Self-Sustainable Transportation Service in Fitchburg, MA

For the past year, the QRyde team has worked relentlessly with MART (Montachussett Regional Transit Authority), a govt organization, to create a self-sustainable MicroTransit transportation service for all citizens in Fitchburg, MA. We have been providing hundreds of new rides (for as low as $4.00) every month, utilizing empty seats on existing vehicles. Our service helps provide on-demand transportation using efficient technology to those who cannot afford it yet still need reliable access to reach their jobs, medical appointments, and other needs. Transportation impacts the economy of the city and the region as well as the overall health of a community.

 

To learn more, click here to read our Case Study!

 

To book a ride you can download the QRyde Rider App for Android or iPhone, visit: martmicro.qryde.com or call 888-318-9043

MART Partners with QRyde to Provide Free Rides

MART Partners with QRyde to Provide Free Rides

MART Partners with QRyde to Provide Free Rides

MART has partnered with QRyde to offer rides to citizens in Fitchburg for groceries, pharmacy or for essential services thru its MicroTransit Pilot Project. Rides can be booked on-demand or in-advance with the QRyde Rider app, on the web, or by calling the QRyde Dispatch at 888-318-9043. During these critical times rides will be performed for free like all MART services.

The “QRyde Rider” app is available to download in the iOS and Android stores. Register on the app with the “MART Micro Transit” community to book a trip.

Ride booking is also available on the web: https://martmicro.qryde.com

The service will be available Monday-Friday from 7 am – 1 pm.

As concerns about COVID-19 increase, MART wants to assure their passengers that they are monitoring the situation and are basing their response on guidance from the Governor’s Baker emergency actions, the Centers for Disease Control (CDC) and the Massachusetts Department of Public Health. MART is assessing their actions on a daily basis and making adjustments as necessary. MART is presently taking strict actions to prevent the spread of COVID-19 for both drivers and passengers. For more details on these measures, please visit their website.

104 Medical Helpline – India

104 Medical Helpline – India

104 Medical Helpline – India

HB Software Solutions India in partnership with the organization ‘Punjab Health Systems Corporation’ under the Department of Health and Family Welfare, Government of Punjab covered under the National Health Mission, a flagship program of Government of India, started the 104 Medical Helpline in order to provide first level information and advice as well as any other health related services to the general public in the areas of: health records, diagnostics, complaints about deficiency of service or neglect, advice on long term conditions, health scares or epidemics, counseling and mental health, general health and symptom management – all free of charge to all citizens of the state.

In addition to the technology, which HBSS is well-known for, they also manage training (call center, tech, etc.), hiring, call center and tech staffing, grievances, and overall management practices.

In the first 3 years of this program, the call center took in over 1.6 million calls just under half being relevant to the program – the bulk of those are information based inquiries, but also those that needed transfer to emergency, counseling and mental health needs as well as general medical advice. At any given time (24/7), there are as many as 12 reps fielding calls and inquiries – as many as 150-200/day each.

Georgia Transit Association 2019 Conference

Georgia Transit Association 2019 Conference

Georgia Transit Association 2019 Conference

The Georgia Transit Association held their 2019 Conference this year from December 2-4 on Jekyll Island in GA. The theme was “Empowering Georgia Communities” as the GTA is the voice for transit in the state of Georgia working to advance the policies and priorities of its rural and urban transit entities. They also provide a forum for the exchange of information, ideas and experiences, and work toward securing adequate and stable funds for public transit.

From QRyde, Cornelius Beasley, Vikash Kamar, and Matt Arsenault attended the Welcome Reception on Wednesday night and had the opportunity to mingle with current provides. Great discussion ensued as to how QRyde was working for them, as well as what we could do to improve in the future.  Regina Abbot (member of GTA) was one of the participants in this conversation, she expressed that she would love to see more QRyde presence in Georgia.  She loves the work we are doing and would like to see more of us in the State!

On Thursday afternoon,  Cornelius, Matt, and Vikash had the opportunity to show off the the new QRyde Fare Card to conference participants.  They also met with providers that are thinking about converting to QRyde.  That evening, all participants enjoyed a Casino Night and Down on the Bayou dinner buffet provided by Platinum Sponsors.  As a gold sponsor, QRyde/HBSS was was to proud to host the refreshment break during the 3:30-4:00pm session.

For more information on the GTA and future events, visit their website: https://www.gatransit.org/