QRYDE is a mobile platform developed by HBSS Connect Corp. and dedicated to connecting people through transportation and to bring communities together. We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which we operate.
In the normal course of our business activities, QRYDE collects, uses, and sometimes shares personal information of various individuals and organizations to run its day-to-day operations effectively and to provide a quintessential ride experience. We collect the information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us.
I. Scope and Application
This Privacy Statement (“Statement”) covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing, viewing or using the QRYDE apps, Website and/or Services to request transportation, delivery, or other on-demand services (“Users”). We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties. This Statement also applies to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the QRYDE platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services. If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, telephone number, or email address. No one under age 13 may provide any Personal Information to us or through the Services. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 13, please contact us at email@example.com.
II. Collection of Information
III. Use of Information
We may use the information we collect from all Users to:
We also use the information we collect from Drivers related to their use of and/or providing driving services through the QRYDE platform to (i) determine your eligibility to drive under the QRYDE platform; (ii) communicate with you regarding feedback received for Services you provided; (iii) notify you about ride demand, pricing and service updates; and (iv) analyze usage patterns for safety and better Service.
IV. Sharing of Information
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data with QRYDE -controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of QRYDE platform.
We may share the information we collect about you as described in this Statement , including and not limited to as follows:
We may share information with Third Parties having a business relationship with QRYDE, as follows:
We may also share your information:
V. Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
VI. Analytics and Advertising Services Provided by Others
VII. Account Information
You may correct your account information at any time by logging into your online or in-app account. You may also request the correction, updating, or deletion of your Personal Information on our Websites by emailing us at firstname.lastname@example.org. We will respond to all such requests within 30 days.
If you wish to cancel your account, please email us at email@example.com. If you request that your Personal Information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your Personal Information be deleted, we reserve the right to terminate and/or limit your access to the Websites and/or Services. In some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights. We will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law. We will respond to all such requests within 30 days.
Location Information. We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver’s device nor our ability to derive approximate location from your IP address.
Contact Information: We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.
Promotional Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
Your Privacy Rights: Certain states law permits residents of the state to request certain details about how their information is shared with third parties for direct marketing purposes. QRYDE complies with all state laws and regulations and will not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: firstname.lastname@example.org.
We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products
VIII. Your Choices
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features.
You may be able to add, update, or delete Personal Information as explained in Section VII above. When you update information, however, we may maintain a copy of the unrevised information in our records. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
We will also provide EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request to privacy @ qryde.com.
IX. Information Security
We work hard to protect QRYDE platform and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular: (i) We encrypt many of our services using SSL; (ii) We offer you two step verification when you access your QRYDE Account; (iii) We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems; and (iv) We restrict access to personal information to QRYDE employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
QRYDE is committed to protecting the privacy of its Users, including the User’s personal health information. QRYDE complies with the Privacy Rule of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which requires us to take additional measures to protect personal information and to inform our members about those measures.
X. EU-US and Swiss-US Privacy Shield
We have further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Among other legal rights and remedies, you have a right to invoke binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your Personal Information.
In particular, we will maintain compliance with the Privacy Shield principles by adhering to the following practices:
In certain situations, HBSS Connect Corp. and QRYDE may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
XI. Questions or Concerns; Contact Information
If you have any questions or concerns regarding our Privacy Statement or privacy related complaint, please send us a detailed message to email@example.com. Alternatively, you may contact us by telephone or postal service as follows. We will make every effort to resolve your concerns.
Address: Attn. General Counsel, HBSS Connect Corp.
1212 Hancock Street Quincy, Massachusetts, 02139 USA
Phone (US only): 1978.379.0010
Email: privacy @ qryde.com
If you are a resident of EU, you also have a right to file a complaint with the applicable data protection agency (“DPA”). You can find a list of DPA at www.dataprotection.ie.
XII. Changes to the Statement:
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
Updated: November 1, 2018