Barbara Cline, CCTM
Vice President, CTAA & Executive Director, Prairie Hills Transit
Cutting edge technology applications powered by QRyde are currently being used by area nursing homes through a portal to schedule resident transportation. A smartphone app has been activated for all devices and is currently being beta tested in Spearfish. The customer support received by Prairie Hills Transit from the QRyde team for the past 12 years has been phenomenal with every concern being acted upon immediately.
Director, Feonix - Mobility Rising
QRyde has been a partner with Feonix-Mobility Rising as we have utilized their complex technology systems to serve our diverse clientele successfully. The unique community feature and provider framework allows us to use the technology like Lego’s, and build out the platform to serve each region’s needs.
Cherokee County Transit
The system raises our efficiency because we can track our drivers and it cuts down on radio traffic. The operators (drivers) took to the tablets quicker than expected (2 weeks). Customers are benefiting from the software because they are more timely. The system is very user friendly and it is very easy to learn.
Operations and Informations Director, Prairie Hill Transit
Response and efficiency was top notch. When the problem occurred, I was able to contact support right away, which is comforting. When the system locked up and running slow, the problem was top priority and handled within 30 minutes.
VP, Planning & Development, HCHRA
The customer service tech had easy to understand answers and a patience personality. Everything was answered very quickly and with great clarity. I am new to the system; however, the user friendly software and the attentive support team makes learning/life easy!
Deputy Administrator, MARTA
Since 1998, when HBSS first started working with us, they have evolved into an enterprise class software provider. Partnering with HBSS, MART has made great strides in transportation and has grown from managing 1200 trips/day to 16,000 trips/day.
CEO, MIDS Transportation, Inc.
At first we were skeptical if QRyde would be able to replace our existing customized system that we had been using for over 15 years! We were very happy with the implementation and hands-on that QRYDE staff provided. Our scheduling process is now streamlined across four offices and our billing and reporting procedures are simplified. We are very happy with QRyde.
Owner, Kiessling Transportation Co.
HBSS software evolves as our business needs evolve, and as we apply for new contracts and new projects, HBSS customizes our software to meet the new business requirements set forth in the new contracts.
Director, Macon Transit Authority
Their staff is responsive and always provides us with a timely answer or solution. With their software we have been able to better define our business rules; this has helped us create a more efficient organization and ultimately better service for our customers.
Administrator, Montachusett Area Regional Transit Authority
A very important component of the relationship with HBSS is that they are unassuming, listen to our requirements, discuss with us the pros and cons of different solution options and then implement the solution determined to be optimal for the agency.
VP of Transportation, Easter Seals, Manchester, NH
They are not just interested in selling a product, but rather, helping to create ongoing solutions for operations management as the needs of our agency changes. They have been flexible in responding to our request for customization and have always provided us with onsite support and development.
Co-Founder and CEO, Travelcom Inc.
This software is a dream! My drivers took about 5 minutes to learn how to use the electronic manifest system. Then they were showing me extra things we could do with it. It fit exactly what I was looking for and I was able to free my time to do other work.
Patrick C. Herlihy
Director of Aeronautics, Rail and Transit, NHDOT
HBSS’ support is well known in the region as being very responsive and highly knowledgeable about transit operations, trip brokering and coordinated human service transportation programs.
Cape Ann Transportation Authority
We love ITMS 7.0. Our team had the system mastered in two weeks! We would recommend it to anyone – especially the scheduling system. It is extremely easy-to-use and it was easily adopted here at Catoc.
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